Privacy Policy

Last updated: February 2025

Ventra Cyber ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information we collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, business name
• Technical information: IP address, browser type, device information, pages visited
• Service information: details about your IT environment provided during security assessments
• Communication records: emails, meeting notes, and support correspondence

2. How we collect information

We collect personal information through:

• Our website contact forms and booking system (Calendly)
• Direct email correspondence to sales@ventracyber.com.au
• Security audit and assessment processes
• Cookies and analytics tools on our website

3. How we use your information

We use your personal information to:

• Provide cybersecurity services, including security audits and assessments
• Respond to your enquiries and schedule consultations
• Send service-related communications and reports
• Improve our website and services
• Comply with legal obligations

We will not use your information for direct marketing without your consent.

4. Disclosure of information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: trusted third-party tools we use to deliver our services (e.g., Calendly for booking, email hosting providers)
• Legal requirements: when required by law, regulation, or court order
• Professional advisers: accountants, lawyers, or auditors as needed

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Access controls and multi-factor authentication
• Regular security reviews of our own systems
• Staff training on privacy and data handling

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Third-party services (such as Calendly) may also set cookies when you interact with their embedded content.

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

8. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Lodge a complaint about our handling of your information

9. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely dispose of it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: sales@ventracyber.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).